Right of Withdrawal & Returns

On this page, you will find all important information regarding your right of withdrawal at Bauhaus Italia.
We transparently explain the applicable withdrawal periods, return conditions, and possible exclusions – especially for custom-made furniture.

Additionally, we inform you about the return process, the refund of payments already made, and your rights as a customer. Our goal is to provide you with maximum clarity and security before and after your purchase.

Information on cancellation, return and refund

Cancellation policy

1. Right of withdrawal for consumers

As a consumer, you have the right to cancel your order within 14 days without giving any reason.

The period begins on the day on which you or a third party designated by you have taken possession of the goods.

Details regarding your statutory right of withdrawal can be found in our separate cancellation policy.

2. Registration of a return

Cancellations or returns must be announced in writing via email in advance:

📩 info@bauhauskollektion.com

Please specify:
• Order number
• Article
• Reason for return

After receiving your request, we will inform you about the further procedure and the return address.

3. Return of goods

The return must be made no later than 14 days after the cancellation has been declared.

Since our furniture is shipped from different warehouses and via freight forwarding, you will receive an individual return address from us.

Large-format furniture is returned via a freight forwarding company.

4. Return shipping costs

Unless there is a defect, the customer bears the costs of the return shipment.

For goods shipped via freight forwarding, return transport costs typically amount to approximately 10–20% of the goods' value, depending on:
• Size and weight
• Country of delivery
• Mode of transport

Alternatively, you can hire your own transport service provider.

5. Condition of the returned goods

The goods must:

• unused
• complete
• securely packaged for transport
• in original condition

be returned.

Damaged or used goods can lead to a reduction in value.

6. Exclusion of the right of withdrawal

There is no right of withdrawal in the following cases:

• custom-made furniture
• Custom sizes
• Customer fabrics
• Special paint finishes
• personalized products

These products are legally excluded from the right of withdrawal.

7. Refund of the purchase price

After receiving and inspecting the returned goods, we will refund the purchase price within 14 days at the latest.

Refunds will be issued via the same payment method used for the original order, unless otherwise agreed.

Shipping costs will only be refunded up to the amount of the standard delivery.

8. Defects & Transport Damage

Please inspect the goods immediately upon receipt.

• Visible damage: note it directly with the driver.
• Hidden damage: report immediately by email

In case of justified defects, we will organize repair, exchange or replacement.

9. Statutory Warranty

Regardless of your right of withdrawal, you are entitled to statutory warranty rights.

These apply to defects that were already present when the goods were handed over.

10. Contact for returns & refunds

For questions regarding returns, cancellations or refunds, please contact us at:

📩 info@bauhauskollektion.com